Fuels, explosive substances and gas cylinders — think petrol, turpentine, propane. Paint and paint residue often gets forgotten but counts too. Flammable and combustible materials, and anything labelled 'toxic' or 'dangerous'. Chemicals (household drain cleaners, strong cleaning agents, photo chemistry). Radioactive substances, fertilizer, asbestos. Fireworks and pyrotechnics — including New Year's leftovers. Batteries (car, scooter, bicycle): they can oxidize when unused or even self-ignite. Why: our storage is climate-controlled and closed — a leak or ignition affects not just your stuff but also other customers in the same hub. For fuel in appliances (lawnmower, scooter, generator): drain and rinse before pickup, otherwise we'll refuse the appliance.

Perishable goods: food (fresh, canned, frozen), plants and plant matter, organic waste. Foodstuffs — even unopened, shelf-stable: it attracts pests, and once a unit is contaminated it takes a long time to clean. Birds, fish, animals or any living organism: not just prohibited, but practically impossible — our units aren't publicly accessible and aren't opened daily. Waste and any waste materials: 'temporarily storing it before disposal' counts too. It seems harmless, but residual waste molds and smells — even sealed behind a unit door. Don't forget: even cleaned fridges can contain residual water or food traces — that's why we recommend letting fridges dry for 24 hours before pickup.

Weapons (firearms, blunt weapons, knives beyond kitchen use), drugs and other prohibited substances — 'for personal use' or 'medicinal' is not an exception unless you can produce a specific permit. Illegal substances or illegally obtained goods: stolen items, counterfeit, banned imports. Important: on reasonable suspicion of breach, we have the right to notify relevant authorities and grant them access to your storage unit. All resulting costs are at your expense as the customer. This is in article 9 paragraph 5 of our terms. For hunting weapons, certified antique weapons, ceremonial knives or other exceptions: always notify us in advance and keep the paperwork with the item — we can then assess.

Two subcategories we often encounter. First: VALUABLE OR IRREPLACEABLE ITEMS. Cash, securities, stocks or shares, precious-metal items, jewelry, fur, art and collectibles don't belong in storage. Not because we'd steal them — but because our basic insurance isn't designed for them, and their value often exceeds coverage. Items of emotional or unique value (grandma's letters, family photos, unique heirlooms): keep elsewhere, in a safe or with a specialized service. Second: INSUFFICIENTLY PACKED OR NOT READY. Items in inferior packaging (cheap boxes that sag, untaped cabinets, loose parts that aren't secured). Items not safely disassembled (e.g. a bed still assembled that won't fit through the door). Items not disconnected (appliances with hoses still attached, water or gas still connected). Items that can't be moved without a lift (heavy items on an upper floor without an elevator) — tell us before pickup because it determines whether we can execute the order. When in doubt: call or message us, saves disappointment on pickup day.