The whole process runs in four steps. (1) Book online in 60 seconds with your postcode — clear price, no surprises. (2) Choose a pickup day and time slot that suits you. (3) On the agreed day we drive to your door with a mobile storage unit. Depending on your service package (Basic, BasicPlus, Premium) our drivers also help with loading. (4) We load your belongings, seal the unit on site and take it to our climate-controlled hub. Want your stuff back? Schedule a return via your account — we deliver to the address you choose, fully or partially.

Already a customer? New requests — pickup, delivery or intermediate jobs — are easily submitted via the form on our website. Not yet a customer? Request a no-obligation quote online or reach us at advies@inboxstorage.eu — our advisors will help you put together the right package.

You choose the service package per job — no long-term commitment. Budget: you bring your belongings to our location yourself (10% discount on monthly rate). Basic: we drive to you, you bring everything to the loading bay — the driver does not carry. BasicPlus: 1 driver helps carry for up to 30 minutes from inside your home. Premium: 2 employees collect everything from inside your home, arrange the unit and load — you ensure everything is packed and dismantled and ready.

We recommend booking at least 14 days in advance. The earlier you reserve, the greater the chance your preferred date is still available. Do you have specific timing requirements? Reach us at advies@inboxstorage.eu and we'll look at the options together.

Jobs are carried out between 08:00 and 17:00 by default. The day before your appointment you'll receive a message at 16:30 with the expected time slot. On the day itself we call approximately 30 minutes before arrival. Want more control over the time? You can opt for a specific slot at booking: Day Start (08:00–10:00, €35), Morning (08:00–12:00, €20), Afternoon (12:00–17:00, €20) or Saturday (€50).

Yes, changes or cancellations can be made via klantenservice@inboxstorage.eu or by calling +31 85 303 0880. Up to 7 days in advance, changes are free. Between 7 and 3 days in advance, 50% of the costs apply; within 3 days the full amount is charged (minimum €35). Did you add a booking guarantee (€50) at booking? Then you can cancel free of charge up to 7 days before the appointment.

Yes, our drivers pick up and deliver at virtually any location in the Netherlands — and also in Belgium and Germany. Want to book a new job at a different address? You can do so via the form on our website. Does the address of an already scheduled job need to change? Contact us at klantenservice@inboxstorage.eu.

We drive across the entire Netherlands and Belgium. Whether you live in Amsterdam, Rotterdam, The Hague, Utrecht, Maastricht, Groningen, Antwerp or Brussels — we come to you. Our planning team knows the various inner-city challenges and agrees on a loading spot in advance. Sometimes we arrange a temporary permit or parking exemption. For the Wadden Islands different terms apply — request a custom quote. Book via your postcode; within 60 seconds you know if we serve your street and what it costs.

We carry out jobs (pickup and delivery) Monday through Saturday. Our advice team is available by phone Monday through Friday, 09:00–17:00 (+31 85 018 1302). Customer service is available by phone Monday through Friday, 10:00–12:00 (+31 85 303 0880). Our chat is available 24/7 via the website.

Rule of thumb: a handful of moving boxes and a small archive fits in X-Small (4-12m³). A 2-3 room apartment or the complete belongings of a single-person household fits in Small (14-24m³). A complete family home fits in Medium (26-36m³). A spacious home with full attic and garage in Large (38-48m³). For larger jobs we combine units up to 500m³+. Our online calculator estimates the volume based on what you store — fill in your items and you get an immediate recommendation. Not sure? Book the smallest; on pickup day we upgrade for free if it turns out tight.

We work with mobile storage units of 4, 6 or 8 m³ each, flexibly combined. The maximum item length is 2.80 metres. Rule of thumb: X-Small (4–12 m³) fits a few boxes and a small archive; Small (14–24 m³) an apartment; Medium (26–36 m³) a family home; Large (38–48 m³) a spacious home with attic and garage. You always pay only for what you actually use, and scaling up or down is free.

Yes. Your storage units are kept in an environment that is continuously ventilated and kept dry. Daily measurements ensure conditions are always optimal — suitable for archives, furniture, electronics and other goods.

Our storage environment is climate-controlled: the temperature is kept constant at a level suitable for preserving your belongings. Whether it's furniture, archives or electronics — everything is maintained in optimal conditions.

All your belongings are stored at our secured hub in Gouda, at Antwerpseweg 2, 2803 PB. You never need to go there — we pick up and deliver wherever you are in the Netherlands or Belgium.

To maintain a safe environment for all customers, we do not accept food, fuels, gas cylinders, explosive substances, weapons, drugs or other illegal items. Goods that are not adequately packaged, not safely dismantled, or that pose a risk to other stored items are also refused. Not sure about a specific item? Email klantenservice@inboxstorage.eu.

Two days before pickup you receive a checklist and confirmation email from our planning team, including the driver's name and time slot. Short prep: (1) Pack your belongings in sturdy boxes following our packing guidelines. (2) Fragile items — glass, art, electronics — with extra protection. (3) Special or high-value items (over €500 each or €2,500 total) declared in advance. (4) Check accessibility: keep parking space free, arrange a permit if needed. (5) Share the floor and lift situation so we send the right team. On the day our driver calls 30 minutes before arrival.

Use sturdy moving boxes with solid bottoms, protect fragile items with bubble wrap or storage blankets, and use mattress covers and furniture covers for large items. Dismantle furniture where possible and wrap loose parts together with stretch film. Our comprehensive packing instructions are on the website, including step-by-step videos.

We recommend sturdy moving boxes, bubble wrap or packing paper for fragile items, mattress and furniture covers for large pieces, and stretch film for loose parts. Packing materials can be ordered via our partner website. See also our packing instructions on the website for more tips.

Yes. Items longer than 2.80 metres or heavier than 50 kg (such as a piano, safe or exercise bike) must be reported in advance via klantenservice@inboxstorage.eu, so we can prepare the right approach and team. High-value items over €500 each (or over €2,500 in total) must also be declared in advance and correctly packed. Artworks, antique furniture and similar pieces always require extra protection.

As a customer you are responsible for parking on the day of the job. Keep at least 2 parking spaces free within 20 metres of the entrance. Any parking costs or permits are at your expense. Parking fines resulting from inadequate preparation will be charged to you. Do you live in a city centre or low-traffic zone? Check with your municipality in good time whether a permit exemption is needed.

Well packed is half the battle. Use sturdy boxes, protect fragile items with bubble wrap or storage blankets, and dismantle furniture where possible. Follow our packing instructions on the website — correctly packed goods are a requirement for insurance cover during transport. Our drivers take care of the rest.

The price depends on two things: the size (X-Small 4-12m³ up to Large 38-48m³) and the minimum rental period (1, 3, 6 or 12 months — longer commitment means a lower monthly rate). Our entry rate starts at €39 per month for an X-Small at 12 months commitment. Included: pickup and delivery at home, climate-controlled and secured storage, an online customer portal, and free up- or downscaling. No hidden costs, no admin fees, no connection charges. Calculate your exact rate via the calculator on the homepage.

Storage starts from €39 per month on a 12-month commitment for 4 m³. The price depends on storage size (4–500 m³), minimum rental period (1, 3, 6 or 12 months) and chosen service package. The longer you commit upfront, the lower the monthly rate. Calculate your exact rate with the calculator on our website.

Included are pickup and delivery at home (free transport within our service area for packages of 3 months or longer), loading and arranging the storage unit, a basic protection package, secure and climate-controlled storage, and access to your customer portal. There are no lock-in fees, administration fees or deposit.

Extra costs can arise if we collect more m³ than booked (adjusted in consultation), if the time slot runs over (€25 per quarter-hour for Basic/BasicPlus, €45 per quarter-hour for Premium), or for delivery to a different address (transport surcharge based on distance). Optional services such as assembly/disassembly, packing assistance or a moving lift can be added on.

No. At Inbox Storage there are no lock-in fees, administration fees or mandatory deposits. What you see is what you get. Any additional costs — such as extra storage space or time slot overruns — are always discussed upfront, never silently charged.

Your rental price is fixed for the agreed term — no mid-term surprises. After the rental period, an annual indexation is applied based on the Consumer Price Index (CPI), in line with inflation. More information is in our general terms and conditions (articles 6.5 and 6.6).

After booking you will receive the first invoice. Once paid, you will receive a date-picker from us to choose your definitive pickup date. Without payment we cannot guarantee the date. The sooner you pay, the greater the chance that your preferred date is still available.

Yes, coverage is mandatory with every Inbox booking. Two options. (1) Our Security Package — arranged in one step at booking, premium between €16 and €50 per month depending on insured amount (€2,000–€10,000). Above €10,000 by request. Covers fire, water and storm damage, theft, vandalism and transport incidents. (2) Your own contents policy, provided it covers storage at an external location for an indefinite period. Call your insurer for written confirmation. Upload your policy in your customer portal.

Upload your policy schedule or a written confirmation from your insurer in your customer portal. You will need: policy number, start and end date, insured amount and the storage address (Antwerpseweg 2, 2803 PB Gouda). Insurers want to know the building is fully stone/concrete, has a flat roof, and is equipped with CCTV, access control, a sprinkler system and smoke detectors. After review you'll receive confirmation; if declined, you can still opt for Inbox insurance.

Via Inbox you can choose coverage of €2,000 (€16/month), €5,000 (€32/month) or €10,000 (€50/month) through insurer Reason Global. The policy covers fire, storm, water, theft after break-in and transport damage (AVC, max. €3.40/kg). Excess: €200 per event, €300 for water damage. Note: only correctly packed goods qualify; cash, jewellery, fragile goods and live animals are excluded.

With Inbox insurance: report damage within 10 days via klantenservice@inboxstorage.eu with photos, purchase receipts, packing information and date of discovery. Using your own contents insurance? Report directly to your insurer and mention the address Antwerpseweg 2, 2803 PB Gouda. Damage during transport is covered under AVC terms (max. €3.40 per kg), provided goods are correctly packed.

A waiver declaration means you choose to store your belongings entirely at your own risk — without insurance cover. This is an exceptional option that can only be chosen after consultation with our customer service team. The declaration is signed digitally via DocuSign and is only valid after our confirmation.

Yes. At pickup your storage unit is loaded together with you and immediately sealed — the seal remains intact until return. The unit is linked to your personal customer ID. The storage facility is only accessible by appointment, with 24/7 CCTV, alarm security, a sprinkler system and professional staff present during opening hours.

Your storage unit is sealed immediately at pickup. Our staff handle only the units themselves, never the contents. Want to view your belongings? We bring your sealed unit to a separate anteroom so only you have access — without contact with other customers' units.

Yes. The storage facility is only accessible by appointment. Visitors identify themselves with their unique customer ID, staff are always present during opening hours, and your storage units are moved to an anteroom in advance. This means no one has access to other customers' storage spaces.

Yes. By default only the primary account holder (contract holder) can submit requests. Want to give a partner, family member or colleague access? Have an additional contact person added to your account via klantenservice@inboxstorage.eu. That person then also gets access, always based on your approval.

Yes. Schedule a partial return via your customer portal — you tell us which items you want back, we deliver them to the address that suits you. No trip to our hub, no opening hours. Want to return items to storage afterwards? We plan it in the same trip or a new appointment. Many customers use this for seasonal items (ski gear in December, bicycles in March) or when they need something specific mid-renovation.

Signing a contract takes four steps: (1) request a quote online, by phone or email; (2) confirm the quote including associated terms; (3) receive the booking confirmation and first invoice; (4) after payment, choose your definitive pickup date via the date-picker we send you. Want the option to cancel flexibly? Add a booking guarantee (€50) within 48 hours of booking.

The minimum rental period is 1 month. We offer packages of 1, 3, 6 and 12 months — the longer your commitment, the lower the monthly rate. There is no maximum term; you can rent your storage for as long as you need. After the minimum period, everything is cancellable monthly.

As a tenant you are entitled to secure climate-controlled storage, access by appointment, and the ability to scale up or down free of charge during the term. Your obligations: pack belongings correctly according to our packing instructions, pay on time, and only store permitted goods. All conditions are transparently stated in your agreement.

You receive the first invoice after booking and it must be paid upfront to confirm your pickup date. After that you receive a monthly invoice by email. Payment methods: iDEAL, credit card, bank transfer or direct debit. Payment on location is not possible. The payment link in your invoice is valid for 7 days.

Send a request to klantenservice@inboxstorage.eu and our team will process the change as quickly as possible. You can pay by iDEAL, credit card, bank transfer or direct debit.

For private individuals, storage in the Netherlands is VAT-exempt. Additional services are communicated inclusive of VAT. For business customers, VAT is charged on both storage and additional services; rates are communicated exclusive of VAT so they align with business administration.

You receive invoices monthly by email. Do you have direct debit set up? Then you receive the invoice for your records. Need a specific invoice or a full overview? Send a request to klantenservice@inboxstorage.eu and our team will assist you.

You cancel via klantenservice@inboxstorage.eu or the contact form on the website, with 14 days' notice. Make sure the storage is completely empty before the cancellation takes effect — so request your return appointment at least 14 days in advance. The minimum rental period must have been fulfilled before you can cancel.

Within 48 hours of booking you can cancel free of charge. Did you add a booking guarantee (€50) at the time of booking? Then you can cancel free of charge up to 7 days before the planned pickup date. After these periods, a cancellation fee of 75% of the total contract value applies. For questions: klantenservice@inboxstorage.eu.

You choose your minimum rental period: 1, 3, 6 or 12 months — longer commitment means a lower monthly rate. After the minimum period everything is cancellable monthly. No annual contracts like classic self-storage, no three-month notice periods, no automatic renewals you can't escape. Schedule a return via your account and we deliver your belongings on the agreed day. Mid-storage changes are free: upgrade to a larger size, downgrade, or partial return — all from your customer portal in a few clicks.

For businesses we offer flexible mobile storage units and fixed storage space per m² — ideal for terrace furniture, seasonal stock, archives, event materials or pallets. Additional services such as order picking, stock in/out, inventory management and transport are available on request. Our Gouda location has loading docks for easy loading and unloading.

Inbox Storage is suitable for terrace storage (hospitality), seasonal stock (retail), archive storage (7-year fiscal retention obligation), event materials (stands, décor, furniture), out-of-use office or hotel inventory, stock storage for webshops, and pallet storage. Contact us at advies@inboxstorage.eu for a tailored solution.

Yes. When signing a business contract, one main user is appointed. Additional employees can be added as contact persons — they get access based on your approval, using your unique customer ID. Contact klantenservice@inboxstorage.eu to add extra people.

Yes, by appointment and with the main user's permission. Suppliers check in using your unique customer ID. Our location has loading docks for easy loading or unloading of goods. Access is always scheduled in advance so we can prepare your units.

Business rates are tailored based on storage size, term and any additional services. We offer mobile units and fixed storage space per m². As a business customer you pay VAT on storage; rates are communicated exclusive of VAT. By default we invoice every 30 days; quarterly, half-yearly or annual invoicing is available on request. Schedule a consultation at advies@inboxstorage.eu for a custom quote.