This is how the Inbox security package works.

The Security Package gives continuous coverage from the moment we collect your belongings until they're delivered back home. Covered: fire, water and storm damage while in our climate-controlled hub, theft and vandalism (rare thanks to 24/7 camera surveillance, alarm and limited access), damage during transport (loading, driving, unloading), and damage caused by Inbox staff. Coverage applies only to items inside the sealed unit — items you handle yourself in between fall outside. No separate forms at booking, no separate application, no fine print: the premium shows up directly in your calculator price. You choose the insured amount yourself between €2,000 and €10,000; for higher amounts you request a tailored policy via our advisors.

Yes, provided your own policy covers storage at an external location. Standard home contents policies are usually built for your home address and exclude external locations — or cover only during a short-term move. Our tip: call your insurer in advance and ask for written confirmation that storage at an external location for an indefinite period is covered. Got the green light? Upload your policy in your account — we automatically deduct the Security Package fee. For business customers, transport and storage cover is often already included in a business policy; double-check with your broker. If it later turns out your policy doesn't cover after all at the moment of damage, no problem — you can switch to the Security Package at any moment via your customer portal.

The premium depends on the insured amount you choose, between €2,000 and €10,000 of contents value. Premiums range from €16 per month at the lowest cover to €50 per month at the highest standard cover. For insured amounts above €10,000 you request a tailored policy via our advisors. The monthly amount appears directly in the price calculation via our online calculator — transparent, no hidden costs, no separate charge afterwards. You can adjust the insured amount during storage (up or down); the premium moves with it automatically so you never pay too much or too little. No separate deposit, no admin fees, no setup costs. When your storage contract ends, the Security Package ends automatically.

Not covered: prohibited goods, items over €500 per piece or €2,500 total not declared in advance, damage from wear or poor condition, and damage from incorrect packing. Prohibited goods (see /verboden-goederen) automatically fall outside coverage. Items not declared in advance as special or valuable — anything over €500 per item or €2,500 in total — aren't covered; that's why we ask you to flag these at booking. Damage from wear and tear, age or poor condition of the item itself falls outside coverage, as does damage from incorrect packing (see /verpakinstructies for guidelines). Valuable documents like passports and personal certificates we recommend you keep yourself instead of storing. Live animals, plants and food are prohibited goods anyway. Not sure about a specific item or its value? Mention it at booking — our advisors check it with you and adjust your insured amount if needed.