Fire protection has three layers: prevent a fire from starting, detect quickly if it happens, and financial coverage if damage occurs.

• Construction: our hub is fully stone and concrete with a large flat roof — fire-resistant materials that limit the spread of fire.
• Sprinkler system and smoke detectors active 24/7 — modern fire protection that not only meets legal requirements but is also required by insurers as a coverage condition.
• Coverage for fire runs via your own home contents insurance or the Inbox policy. Excess €200 per event, settlement on a 'new for old' basis.
• Track record: in nearly six years since our founding we've had zero fire incidents in the hub. The combination of construction + sprinkler + smoke detectors works in practice.

For theft, one camera isn't enough. Insurers look at the full chain: construction, site security, electronic monitoring and physical supervision.

• Fenced perimeter with access control — outsiders don't just walk onto the site.
• 24/7 monitoring by a professional security company. Cameras both visible (deterrent) and hidden (evidence in case of an incident).
• Alarm system linked to professional monitoring — when triggered, someone is on-site.
• Racks up to 12 metres high — physical access to units without a forklift is practically impossible for outsiders.
• Track record: in nearly six years since our founding we've had zero break-ins.

Tip: camera surveillance alone isn't enough. Reports in the Noord-Hollands Dagblad about break-ins in storage units despite cameras show that a complete security chain is the standard insurers set.

Even on a secured site, people can end up at the wrong unit. At Inbox that's structurally impossible — and even our own staff can't see the contents.

• During pickup we fill the unit together with you and immediately seal it with a black stretch film — a wrapping film that makes the unit unrecognisable and visibly damaged the moment someone tries to tamper with it.
• Every unit is linked to your unique customer ID. Our staff only handle the unit, never the contents — literally: through the black film you can't see from the outside what's inside.
• Access to the storage is only by appointment — unlike traditional self storage, no other customers or unauthorised people move through the building.
• For in-between visits: we place your sealed unit in a separate anteroom, where only you access it. Never crossing with other customers — and there's no limit to how often you can visit.

Tip: storage comes to you instead of the other way around — that also solves the question 'who else is in the building'. In why people choose storage outside the home you'll read why that difference matters.

Non-physical damage often comes from moisture, temperature swings or pests. Climate control is therefore a security question, not a luxury.

• The hub is continuously ventilated and climate-controlled, with daily measurements of temperature and humidity.
• Any deviation is corrected immediately; measurement is part of our operational routine.
• Packing is your responsibility: inadequately packed items are excluded from insurance cover, however good the climate is.

Tip: the full breakdown of how the hub is set up, from construction to climate, is in what happens in the storage centre.

Test every provider against the five criteria insurers set. Missing one? That's a yellow flag.

• Construction material: stone/concrete is the norm; wood or steel-composite is a risk.
• Fire protection: sprinkler + smoke detectors active 24/7.
• Cameras: 24/7, visible and hidden, tied to alarm.
• Alarm with external monitoring: not just a siren, but a professional control room that responds.
• Access control: clear policy on who's on site and when.

No. During pickup we fill the unit together with you and immediately seal it with black stretch film — so the contents are literally invisible even to our own staff.

• Black stretch film makes the unit unrecognisable from outside — you can't see what's inside.
• Every unit has your unique customer ID; staff handle only the unit, never the contents.
• In-between visit: sealed unit is moved to a separate anteroom — no crossing with other customers.
• Unlimited by appointment, no cap on visits and no visit fees.

Track record: in nearly six years since founding, zero break-ins and zero fire incidents. Should it ever happen: financial cover + practical handling.

• Your own home contents insurance often covers items stored temporarily outside your home — upload your policy and we check the cover.
• If not: Inbox policy via Reason Global, from €16/mo for €2,000 cover up to €50/mo for €10,000.
• Coverage: fire, lightning, storm, flood, burst pipes, theft with forceful entry.
• Excess: €200 per event, €300 for water damage. Settlement on 'new for old' basis.

Tip: want to check your own home contents policy before pickup? In insurance during a move you'll read what to check.

Deliberate trade-off: 24/7 access also means 24/7 other people on site — usually without direct supervision. Our appointment-based access is safer.

• At Inbox: only you access your unit, in a separate anteroom. No crossing with other customers.
• At self storage: anyone with a pass can enter, including at night. Supervision then is usually just cameras.
• Dutch news reports regularly cover break-ins at self storage sites — even with camera surveillance. Cameras often capture what happens, but don't prevent it.
• Visiting us by appointment is unlimited and free of extra charge. We prep your units in the anteroom so you can take your time.

Often it fits perfectly. At Inbox, your own home contents policy is never required and never forbidden — as long as there's cover.

• Upload your policy in the portal; we check whether cover for temporary storage is sufficient.
• If rejected (e.g. due to cover limits): Inbox policy via Reason Global. We're not a required-policy insurer; we facilitate what fits best.
• Above €10,000 the request goes to the insurer for a custom quote.
• Condition for cover: items packed correctly. Inadequately packed goods are excluded, even with good security.